Published at: 2026-09-17
Confirm non-standard product transactions are enabled
Confirm that the document entry is available.
Overview
An administrator must first enable the tenant-level switch.
After the switch is enabled, sales users can use Add Non-standard Product on the new or edit page of a transaction document.
Before you begin
[!IMPORTANT] - Role permissions: You have permission to create or edit the target document. - Prerequisite configuration: Non-standard product transactions are enabled. - Page requirement: The target transaction document uses the new or edit page layout.
Steps
- In the target business module, open the transaction document that needs product details.
- On the document page, click New or Edit.
- In the product details area, confirm that the Add Non-standard Product button appears.
- If Add Non-standard Product does not appear, contact your administrator to check the non-standard product transaction switch and the new or edit page layout.
Expected result and validation
- The new or edit page of the document shows Add Non-standard Product.
- After you click Add Non-standard Product, the system lets you select a non-standard product or automatically adds one.
- The tenant has at least one product whose Product Type is Non-standard Product.
FAQ and troubleshooting
[!WARNING] You cannot disable non-standard product transactions after the capability is enabled.
[!NOTE] If Add Non-standard Product does not appear, check the new or edit page layout of the target document.