Published at: 2026-09-17
Configure non-standard products
Maintain placeholder non-standard products.
Overview
Non-standard product configuration is the basis of non-standard transactions.
After configuration, sales users can use the non-standard product in an order or Quote. The product represents an item that is not yet fully defined.
Before you begin
[!IMPORTANT] - Role permissions: You have permission to maintain products. - Prerequisite configuration: Non-standard product transactions are enabled. - Business preparation: The placeholder product name is clear.
Steps
- In the Product object, click New.
- On the product creation page, enter Basic Info such as Product Name, Product Category, and Unit.
- In the Product Type field, select Non-standard Product.
- Maintain the default price, confirmed attributes, and other Basic Info as needed.
- Click Save.
- To control which accounts can buy the product, maintain the sellable range according to business rules.
- To use Price Book pricing, maintain Price Book Details for the non-standard product.
Expected result and validation
- On the product details page, Product Type is Non-standard Product.
- When you click Add Non-standard Product in a transaction document, you can select this non-standard product.
- If the tenant has only one non-standard product, the system automatically adds it.
- If the tenant has multiple non-standard products, the system opens the product selection page and shows only products whose Product Type is Non-standard Product.
FAQ and troubleshooting
[!WARNING] After the product is saved, you cannot change Product Type.
[!NOTE] - A tenant can have multiple non-standard products. - Non-standard products do not support BOM parent items. - Non-standard products do not support periodic pricing. - Non-standard products follow the same sellable range control as standard products. - Non-standard products can use Price Book pricing.