Published at: 2026-09-17

Enable non-standard product transactions

Enable the non-standard transaction entry.

Overview

Non-standard product transactions support scenarios where the product is not yet clear.
After you enable the capability, sales users can use a non-standard product as a placeholder. After the product becomes clear, they can switch the non-standard product to a standard product.

Before you begin

[!IMPORTANT] - Role permissions: You are a CRM administrator. - Prerequisite configuration: You have confirmed that non-standard product transactions need to be enabled. - Page dependency: Target transaction documents use the new or edit page layout. - Impact: You cannot disable non-standard product transactions after enablement.

Configuration steps

  1. In Setup, go to Business Rule Management > In-sale Management Configuration > Product Management.
  2. Find Enable Non-standard Product.
  3. Turn on Enable Non-standard Product.
  1. Confirm that related transaction documents use the new or edit page layout.
  2. Save the configuration.

Expected result and validation

  1. Open the new or edit page of a transaction document.
  2. In the product details area, confirm that Add Non-standard Product appears.
  3. In the Product object, confirm that you can set Product Type to Non-standard Product.

FAQ and troubleshooting

[!WARNING] You cannot disable non-standard product transactions after enablement.
[!NOTE] If Add Non-standard Product does not appear for front-end users, check the new or edit page layout.

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Non-standard product transaction configuration overview
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