Published at: 2026-09-17
Collaborate through interconnected chats
Use interconnected Chats to maintain business communication with upstream and downstream organization contacts.
Before you begin
- The organization has enabled interconnected apps.
- You are an interconnected-organization contact, or have a corresponding interconnected role.
- The administrator has enabled the interconnected business group as required.
Interconnected Chats is also applicable to downstream organizations that have opened organization accounts, as well as downstream members who do not have independent tenants and participate in collaboration through interconnected relationships. The actual visible contacts and business groups are determined by the interconnection relationship, the role of the docking person, and the data permissions.
Initiate an interconnected Chats conversation
- In the upper right corner of the Chats chat list, select Start Internet Conversation.
- Select the target Internet contact.
- Enter the conversation and send a message.
You can also open the external contact card in Address Book and click on the Chats entry point.
Manage interconnected Chats groups
- At the top of the Internet group chat list, click Add New Group.
- Enter the group name and save.
- Add the target session to the group.
- Use Sort to adjust the grouping order.
Within a single group, you can add or remove conversations, edit the name, or dismiss the group.
Enter the interconnected business group
- On the object details page for which the interconnected business group has been enabled, open the business group entry point.
- Or in an existing business group, click More > Interconnected Business Group.
- Carry out object-related communication with external interconnected members.
Interconnected business groups can be configured on accounts, opportunities, leads, and custom objects. After the administrator closes the interconnected business group of an object, the historical group chats will still be retained, but no new interconnected business group will be created for the object.
[!NOTE] If you do not see the Interconnected Business Group entry, please contact the administrator to confirm that the Interconnected Business Group has been enabled for this object.