Published at: 2026-09-17
Submit a service review
After service, record your experience through a QR code or review message.
Overview
At the service review node, an engineer can show a QR code. The organization can also send a review entry by SMS or email. The review page opens on the web and can include ratings, comments, signatures, and other configured fields.
The organization can require a registered end user or allow a guest. It also controls mandatory reviews, repeat submissions, and automatic timeout completion.
Before you begin
- Obtain the engineer’s QR code or the organization’s review link.
- Confirm that the entry refers to the current work order.
- If prompted, sign in or register with the mobile number linked to your service account.
Submit with a QR code
- Scan the engineer’s QR code with your phone.
- If prompted, sign in or register. Guest access opens the form directly.
- Verify the work order and service information.
- Enter the required rating, comments, signature, and other content.
- Select Submit.
If multiple submissions are enabled, several customers can review the same work order. Otherwise, follow the submission limit shown on the page.
Submit from a message link
- Open the review link from the SMS or email.
- Complete identity verification as prompted.
- Verify the work order and enter your review.
- Select Submit.
SMS delivery depends on the recipient number, template, and organization quota. Email requires a valid review link in the message template.
Expected result
- Your submission creates a service review record linked to the work order.
- If the review is required, submission lets the node advance.
- Optional reviews and timeout completion follow the organization’s process settings.
Troubleshooting
The page requires sign-in after scanning
The organization permits only registered end users. Sign in or register with the linked mobile number.
You did not receive the SMS or email
Verify the mobile number or email address. SMS also depends on the template and available quota, and the email template must contain a valid review link. Ask the service team to verify the sending configuration.
The link does not open or submit
Confirm that it belongs to the current service and complete all required fields. Ask the service organization to verify an expired entry.
Notes
- Do not forward a work order-specific QR code or link to unrelated people.
- Do not use an engineer account to submit a customer review.
- Submit sends the current review. Process advancement depends on review and timeout rules.