Published at: 2026-09-17
Receive and view service notifications
View work order and service updates sent by SMS and open their links in the web service portal.
Overview
The organization can send SMS notifications at work order process nodes. Messages can include work order details, reviews, service reports, or signature entries. A successful system send does not guarantee delivery; the recipient, template, and SMS quota must also be valid.
Before you begin
- Use the mobile number selected as the notification target.
- The organization must have an active SMS template and available quota.
View an SMS notification
- Open the service SMS.
- Verify the work order number, event, and summary.
- If the message contains a link, open it in the web service portal.
- Sign in with the account associated with the recipient when prompted.
- Review the work order or complete the review, report, or signature task.
Notification events
| Event | Common content |
|---|---|
| Work order submitted | Confirms submission |
| Work order completed | Confirms process completion |
| Work order terminated | Reports process termination |
| Review invitation | Provides a service review entry |
| Review submitted | Confirms review submission |
| Service report | Provides a report entry |
| Service report signature | Provides a signature entry |
Expected result
- The notification link opens the service page for the correct work order.
- The page shows work order, progress, report, or review information available to your account.
- After review or signature submission, the page shows the result.
Troubleshooting
You did not receive an SMS notification
Verify the recipient mobile number. If it is correct, ask the service team to check the SMS template, signature, and remaining quota.
The link does not show the work order
Sign in as prompted and confirm that the account matches the work order contact or notification recipient. Do not use a link forwarded by another person.
Notes
- The organization controls message content, channel, and timing.
- Do not forward messages that contain work order, review, or report links.