Published at: 2026-09-17
Use the end-user query tool
Search equipment and business data made available to end users by keyword or barcode.
Overview
Open the query tool from the web service portal. Search available data with text or a barcode and review result details.
Before you begin
- The organization provides a Query Tool entry in the web portal.
- Prepare the keyword, equipment number, or barcode.
- Your account can view result details. Guests see only public data.
Search by text
- From the portal home page, open Query Tool.
- Select the query tool provided by the organization.
- Enter a keyword or equipment number.
- Select Search.
- Select a record from the results.
- Review details available to your account.
Search by barcode
- Open a query tool that supports barcode scanning.
- Select the scan option and allow camera access when prompted.
- Position the equipment barcode inside the scan frame.
- Verify the recognized value and run the search.
- Open the target record and review the available details.
Expected result
- The page lists matching results.
- Results show summary information made available to end users.
- The system checks your data access before opening details.
Troubleshooting
The search returns no records
Verify the keyword or barcode. Objects, fields, and data that the organization has not shared do not appear.
Query Tool is unavailable
The organization might not have published the tool in this portal or made it visible to your role. Confirm that you opened the correct portal.
You can see a result but cannot open its details
List and detail access can differ. Ask the organization’s service team to verify your detail permission.
Notes
- Your organization controls searchable objects and fields, result limits, and displayed fields.
- Barcode scanning reads the code value only. It does not bypass object or data permissions.
- Do not use another person’s barcode or query data to access unrelated information.