Published at: 2026-09-17
Online customer service historical update record
Archive and review the historical update notes of past versions of the Online Customer Service module.
Overview
This page lists historical Online Customer Service release notes by version.
Historical update record
March 2026 version (v1.8)
- Channel access enhancement: Add the WeChat customer service official independent version authorization interface, and support binding multiple WeChat support session accounts.
- Service follow-up plug-in: The work order and service request return visit board is preset in the left navigation of the workbench.
- ** Custom Plugin Mount **: Open the pwc web component mounting capability, allowing third-party ERP queries to be embedded in the sidebar.
December 2025 version (v1.5)
- Pre-inquiry form upgrade: Supports mandatory submission restrictions and Guest User binding.
- Quick Reply Upgrade: Supports hierarchical management of enterprise-level quick replies and personal-level quick replies.
- Phone bar integration: Tianrun Rongtong, Heli Yijie incoming call pop-up screen and soft phone bar direct connection are ready for adaptation.