Online customer service update overview

Learn about the core features of the latest release of ShareCRM Online Customer Service.

This page summarizes the latest Online Customer Service capabilities.

The online customer service system is continuously iteratively upgraded, and the following major features have recently been released: 1. Full access to AI customer service assistant: Based on large model capabilities, intelligent reply recommendations, real-time translation, and automatic summary after the session are launched. 2. Large model intelligent quality inspection is online: Supports 100% automatic scanning and deduction of points for manual session handling sessions, and quickly identifies irregular speech skills and complaint emotion labels. 3. Omni-channel integration optimization: Improved the message reach rate of WhatsApp Niuxin Cloud access, and supports web plug-in adaptive mobile layout display.