Published at: 2026-10-12

Order, shipment, return, collection, and statement relationships

Review the rules, scope, and limits for order, shipment, return, collection, and statement relationships.

Overview

Review the rules, scope, and limits for order, shipment, return, collection, and statement relationships.

Quick reference

Item	Description
Core rules	Use this page to quickly check order, shipment, return, collection, and statement relationships.
Usage boundary	Conditions and limits are defined in the matching sections of this topic.

Rules

Channel statements

Order, shipment, return, and Payment records are common Source Object values in a Reconciliation Plan.

Configure a Reconciliation Plan

After enablement, the system presets one Reconciliation Plan. Default sources are order, Payment, return, and refund objects. Admins can edit the Reconciliation Plan. Create multiple Reconciliation Plan records for multiple scenarios.

In data source configuration, specify the Source Object, fields shown on the statement, the reconciliation Account Field and date field, and filters.

Initialize the Reconciliation Plan and generate statement objects

After you edit the Reconciliation Plan, initialize it. The system generates a Reconciliation Statement Details object. The master object Transaction Reconciliation Statement is a Standard Object. The detail object name matches the data source name.

NOTE: The generated statement detail object is a Custom Object and consumes Custom Object quota.

Adjust the statement object as needed, such as adding a Roll-Up Summary, other Custom Field values, and layouts.

Detail-object fields come from the Reconciliation Plan. Only fields added there are copied into statement instances.

NOTE: Do not add fields directly on the statement detail object.

##### Configure a print template

After object configuration, configure a print template. Initiate Reconciliation calls the print template to generate a PDF attachment.

NOTE: The print template has no detail object by default. Configure the detail object.

##### Configure a BPM process (optional)

The system presets a Business Process. Adjust it when you need internal review or complex routing, then start it on the statement or start it automatically.

NOTE: This step is optional. If you do not enable it, select Initiate Reconciliation directly.

Initiate Reconciliation

After the statement is Created Successfully, start reconciliation. Select Initiate Reconciliation on the details page, or initiate in bulk.

The operation inserts an attachment and a Reconciliation Confirmer. The attachment is generated from the print template. The Reconciliation Confirmer is a downstream Channel Users record of the current account.

Bulk Initiate Reconciliation lets manufacturers reconcile with multiple accounts weekly, monthly, or quarterly.

When creating a statement, you can select multiple accounts. After submit, the system generates multiple Transaction Reconciliation Statement records.

Confirm Reconciliation

After upstream Initiate Reconciliation, downstream can see pending statements in Partner Portals. If BPM is enabled, a to-do BPM process appears.

On details, select Confirm Reconciliation, or use Confirm Reconciliation on the BPM process, then complete the dialog.

Mobile Client operations

Iteration plan

Usage boundary

Applicable scope: ShareOrder Professional Edition.
Edition check: Confirm the tenant edition and enabled capabilities first.
Permission: Entries are controlled by role and Data Permission.