Published at: 2026-10-12

Purchase Return

Downstream applies for a purchase return and sends back goods delivered by the upstream.

Overview

💡 Through a purchase return request, a dealer can initiate a return based on an upstream Shipment Order. This capability is available only when the downstream uses the FMCG Distributor edition, is correctly connected with the upstream, and the upstream is within the allow list.

Before you begin

❗
  • Role permissions: You must use the FMCG Distributor edition and have operation permissions for channel Inventory Management.
  • Completion Conditions: The downstream and upstream enterprises must be External Organizations (connected enterprise relationship).
  • Allow list limit: The upstream enterprise must be within the allow list. The system traverses upward to the topmost upstream; if any one is within the allow list, it passes.

Procedure

  1. In ShareOrder, open Return Order.
  2. Click Add Return Order.
  3. Fill in the return quantity and return reason.
  4. Click Submit, and wait for upstream approval.
Apply for a return

Expected results and verification

  • The return request is in the status “Pending upstream approval”.

Related topics

Submit Feedback
Previous
Procurement And Receiving
Next
Stocking And Sorting