View Coupon usage details

Overview

Before you begin

[!IMPORTANT] - Account requirement: You need permission to view Coupon usage details. - Completion Conditions: At least one order has used a Coupon. - Dependency: The Coupon Instance has been consumed by an order.

What you can view

• Which orders used Coupons.
• Which Coupon each order used.
• How much amount the Coupon deducted.

Steps

1. Open the Coupon usage details list.
2. Search for the target record by Account, order, or Coupon.
3. Open the target detail record.
4. Confirm the order, Coupon, and deduction amount.
5. Return to the order and confirm that the order amount matches the detail.

Check recommendations

• If Amount Pending Collection is not as expected, first confirm the Coupon Face Value.
• If no details are generated for the Coupon, confirm whether the order saved the Coupon usage result.
• If the Account questions the deduction amount, check the order and Coupon Instance together.
• If the Coupon is a flexible Coupon, confirm whether the instance Face Value was adjusted. For example, the default program is 100-10, and the instance can be adjusted to 100-8 or 100-15.

Expected result and validation

• The detail record displays the order that used the Coupon.
• The detail record displays the Coupon deduction amount.
• The Coupon result in the order matches the usage detail.

Related topics

• Coupon overview
• Use Coupons
• Coupon application examples
• Configure Coupon Instances