Published at: 2026-09-17
Manage multiple organizations
Enable and configure a multi-organization Org Structure for group-based operations across multiple entities. The Parent Department controls the hierarchy, while Directory Isolation controls address book visibility.
Overview
💡 Use multi-organization management to coordinate branches, independent legal entities, and subsidiaries. This capability provides a unified management view, optimizes cross-entity resource allocation, supports target collaboration, and physically isolates data by organization.
Before you begin
[!IMPORTANT] - Role permissions: You must have System Administrator permissions. - Impact: You cannot disable multi-organization management after enabling it. Plan organization codes and permission boundaries first.
Procedure
1. Enable multi-organization management
- Go to System Management > Company Settings > Multi-Organization Settings.
- Read the system notice and confirm that you understand this capability cannot be disabled.
- Turn on the Enable switch.
- After confirmation, the system upgrades the database model:
- The default root node, Entire Company/Group, becomes the first Organization node.
- The data permissions module adds options for assigning permissions by organization.
2. Create a child organization
After enabling this capability, create multiple organization levels in the organization tree:
- Go to Setup > Organization Management > Departments and Employees.
- Select a top-level or existing organization node in the tree on the left.
- Click New Child Organization or New Peer Organization.
- In the New Organization page, enter:
- Organization name: Enter a unique name. Click the language icon to configure Simplified Chinese, English, and Traditional Chinese names.
- Organization code: Set a unique identifier. Readable English characters are recommended.
- Organization manager and assistants: Assign the people responsible for the organization’s data.
- Click Save.
[!NOTE] * You can create child organizations or departments under an organization. * Restriction: You cannot create an organization under a department. You can create only a child department.
3. Configure organization groups and isolation
When you create or edit an organization, configure these security and collaboration options:
- Department group settings:
- Include child department members: When selected, employees in child organizations and departments automatically join the group created for the organization.
- Include isolated child department members: When selected, isolated members in child organizations also join the group.
- Organization isolation settings:
- Hide in address book: Select Do not hide, Hide outside the department except the parent manager, or Hide outside the department. You can use a whitelist to specify visible organizations.
- Restrict address book access: Limit members to View only within the department or View only themselves when they select people or browse the address book.
Verify the result
- After enabling multi-organization management, create a child organization named Shanghai Branch in the organization tree on Departments and Employees.
- Create a department named Sales Department under Shanghai Branch.
- Check the Shanghai Branch - Sales Department node and confirm that Shanghai Branch is its parent organization.