Published at: 2026-10-12
Configure online customer service
Before you begin
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Applicable scope: ShareOrder Professional Edition.
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Role and permission: Use an admin account with ShareOrder management permission.
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Prerequisites: Prepare test accounts, products, and price data.
Steps
ShareOrder online customer service
ShareOrder now supports online customer service. NOTE: the account must already have purchased the online customer service license.
Web configuration and result
Add the Online customer service component in the upstream view so channel partners have a window to consult the manufacturer online.
On the new Mobile Client personal center Me, add a menu entry and add the Contact support component.
Mobile result: Personal center > Contact support
Consulting customer service by order or by product is in planning. Reference result:
Upstream manufacturers can manage customer service resources and conversation windows in the online customer service workbench app. See the complete customer service workbench product handbook.
Expected results
Use a test account to confirm the saved settings take effect on the related pages and records.
Undo or roll back
Return to the configuration entry, restore the previous switch, layout, or rule values, and re-verify with a test account.